Reimagining the learning experience for managers

ebay has a long reputation for designing and delivering excellent internal learning programs. In 2018, a team comprised of HR, L&D and talent leaders came together to apply a design thinking approach to reimagine what the learning experience could look like for its managers in the US, Europe and around the globe.

A design-led approach

The project kicked off with a one-day training session where the team was grounded in the fundamentals of design thinking, planned their field research, and agreed a set of norms for how the team would operate.

They chose a group of managers from various disciplines to interview, job shadow, and observe. With the support of their Treehouse coach, the team formed actionable insights into what mattered most to the managers they were designing for, as well as where some of the current pain points and opportunities could be found.

These insights focussed the teams’ ideation and prototyping efforts, resulting in a set of creative, low-fi concepts in the form of storyboards, GUIs, and role-plays. These prototypes were then tested and evolved with users and peers outside of the design team.

Treehouse coached teams throughout this process, using remote innovation platform, Sprintbase during the initial workshop, and for the following six weeks as they moved from field research to rapid prototyping and iteration.

Testing new, human-centred ideas

This project saw teams go on to develop and test a first-of-its-kind gamified virtual development platform that completely reimagined the learning experience for ebay managers. Initial demo days showcased a blend of VR, AI and human interaction, promising to surpass any expectations initially held by the team at the beginning of their sprint.

Similar stories

Staying Ahead In The World Of Consultancy

Find out how a leading global consultancy used the Innovation Impact Assessment to gather data on its innovation hub team to optimize the team to its full potential.

Read more

SAP: Bringing leaders together to co-design a learning strategy

The Global Head of Learning for Sales at SAP asked the Treehouse Innovation team to help them develop innovative strategy for designing and delivering learning to the global SAP workforce.

Read more

Driving continuous innovation with global teams

Schneider Electric (SE) is a world leader in energy management and efficiency. With over 130,000 employees in more than 100 countries, SE provides technology and integrated solutions for industry, infrastructure and residential customers around the […]

Read more
Read enough? Get in touch
Drop us a line to discuss the learning objectives you have for your people with one of our training specialists.

Let's talk

If you can spare the time for a 30 min ZOOM call, a member of our senior team would be happy to discuss your aspirations and challenges, and explain how we can help.

Send us a message

Please enter your name

Loading...
We use HubSpot as our CRM platform. By submitting this form, you acknowledge that your information will be transferred to HubSpot for processing. Learn more about HubSpot's privacy practices here.