Reimagining the learning experience for managers

ebay has a long reputation for designing and delivering excellent internal learning programs. In 2018, a team comprised of HR, L&D and talent leaders came together to apply a design thinking approach to reimagine what the learning experience could look like for its managers in the US, Europe and around the globe.

A design-led approach

The project kicked off with a one-day training session where the team was grounded in the fundamentals of design thinking, planned their field research, and agreed a set of norms for how the team would operate.

They chose a group of managers from various disciplines to interview, job shadow, and observe. With the support of their Treehouse coach, the team formed actionable insights into what mattered most to the managers they were designing for, as well as where some of the current pain points and opportunities could be found.

These insights focussed the teams’ ideation and prototyping efforts, resulting in a set of creative, low-fi concepts in the form of storyboards, GUIs, and role-plays. These prototypes were then tested and evolved with users and peers outside of the design team.

Treehouse coached teams throughout this process, using remote innovation platform, Sprintbase during the initial workshop, and for the following six weeks as they moved from field research to rapid prototyping and iteration.

Testing new, human-centred ideas

This project saw teams go on to develop and test a first-of-its-kind gamified virtual development platform that completely reimagined the learning experience for ebay managers. Initial demo days showcased a blend of VR, AI and human interaction, promising to surpass any expectations initially held by the team at the beginning of their sprint.

Similar stories

Driving continuous innovation with global teams

Schneider Electric (SE) is a world leader in energy management and efficiency. With over 130,000 employees in more than 100 countries, SE provides technology and integrated solutions for industry, infrastructure and residential customers around the […]

Read more

Creating the smart home of the future

How Treehouse and KAUST came together to understand what university campus residents want from the smart home of the future

Read more

News UK

News UK (home of The Times, Sunday Times, The Sun and other high profile news brands) wanted to reimagine how physical space in its London offices might be used to reinforce company values and encourage collaboration and creativity.

Read more
Read enough? Get in touch
Drop us a line to discuss the learning objectives you have for your people with one of our training specialists.

Let's talk

If you can spare the time for a 30 min ZOOM call, a member of our senior team would be happy to discuss your aspirations and challenges, and explain how we can help.

Send us a message

Please enter your name

Loading...
We use HubSpot as our CRM platform. By submitting this form, you acknowledge that your information will be transferred to HubSpot for processing. Learn more about HubSpot's privacy practices here.
Close menu  

Treehouse Innovation

Consulting

Solve complex problems and design new products, services and strategies that make a measurable difference

Go to Consulting

Transform Business and Culture

We journey alongside our clients in their voyage to create innovative new business models, strategies and future-fit cultures that drive sustainable growth

Design New Solutions

We join forces with your teams to solve complex challenges and create the products, services and internal solutions that create sustainable competitive advantage

Engage & Align Stakeholders

We help you bring together your most critical stakeholders to co-create and align around new strategies, solutions and plans of action

Close menu  

Treehouse Innovation

Training

Learning programs that teach teams to thrive in times of change

Go to Training

Design Thinking

Empower your people to be more customer-focused, collaborative, and innovative in their everyday work

Innovation Leadership

Enable your leaders to create the conditions for innovation to flourish

Facilitation Training

Design for more human-centred thinking and effective sales.

Innovation Strategy

Understand the levers available to business leaders when seeking to drive profitable innovation

Leading Change

Equip your people to effectively respond and adapt in a rapidly changing environment

Client-Centred Innovation

Empower sales teams to connect more deeply with customers and dramatically improve performance

Artificial Intelligence

Learn how to harness the power of AI in your business to drive innovation

Close menu  

Treehouse Innovation

Assessments

Solve complex problems and design new products, services and strategies that make a measurable difference

Go to Assessments

Innovation Impact: Skills

Understand the strengths and opportunities to develop innovative capabilities at the individual, team and organizational level.
(Individual, Team, or Organizational profile)

Innovation Impact: ROI

Measure the ROI of innovation and design thinking practice on real business outcomes in your organization.
(Project ROI, Organizational Outcomes )

Close menu  

Treehouse Innovation

Tools

Digital tools to help teams continuously innovate

Go to Tools

Sprintbase

A powerful innovation platform containing all of the Treehouse tools and methods along with built in structure and guidance to help newly trained teams make an immediate impact

Innovation Priorities

An interactive card game and virtual tool for engaging senior leaders in setting innovation strategy for their organization