In a legal context, design thinking can be applied to challenges being faced within a law firm, or by clients within their organisations.
Like so many businesses this year, all of a sudden we found ourselves having to adapt our approach – and quickly – to meet the needs of a new world. We wanted to share what we learned during this period, and to start a conversation about what others will take from 2020, too…
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Building empathy: The first step in design thinking Design thinking is all about developing empathy with your customers. You need a deep understanding of their experiences, challenges, and unmet needs, so you can design innovative […]
Read moreThe trends that are driving change in the legal sector are well known: clients demanding more for less, the billable hour under fire, shifting workforce demographics, the growing need for global reach.
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